Returns & Exchanges
At Floatingcity Gear, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange items within 30 days of delivery provided they are in original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your gear in its original container.
Ship the Package
Drop off your package at any authorized carrier location and ensure you keep a copy of your tracking receipt for your records.
Receive Your Refund
After our warehouse team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing